University of Auckland logo

Supporting our offshore students

The University has partnered with LINC Education (Singapore) and Australia Education Management Group (AEMG) to provide study opportunities for students offshore, including China, India, Indonesia, Malaysia and Thailand.

Key dates 2022

Please visit the University Calendar for important dates in 2022.

For University staff

For Learning Coordinators and Online Learning Support Advisers

The information below will help learning advisers/coordinators understand the University in order to support our offshore students.

Who we want our students to become – the Graduate Profile

Our teachers strive to ensure University graduates will have what it takes to make a positive and substantial impact in a complex and changing world. The Graduate Profile will help you to understand the six themes at the centre of our academic courses. The learning outcomes for all courses link to the graduate profile.


What services do we offer to our international students?

Take a look at the range of services that the University offers to international students.


Libraries and Learning Services

Please direct students to the University of Auckland Libraries and Learning Services website to view the range of services, workshops and support.

The Learning Essentials website also covers the research and study skills advice and support offered by the University.

Communicating with the University

Learning Coordinators within the China Learning Centres can contact the University through the CLC campus managers.

LINC Online Learning Support Advisers who wish to direct students to advice on matters outside of their academic study, e.g., immigration, health and wellbeing, finances, etc., may find the following links useful:

Students can contact the Faculty Student Centres for any academic questions students may have, e.g. degree planning, course advice, enrolment help, etc., or health and counselling requirements.

For all other inquiries, visit International student support

LINC Education

LINC Online Learning Support is free and available to undergraduate students studying online in India, Indonesia, Malaysia and Thailand. The service is optional and is in addition to the University of Auckland online classes and academic support.

LINC Online Learning Support helps undergraduate students:

  • Develop their academic skills such as writing, research, and referencing.
  • Provides valuable guidance or mentorship throughout their studies.

Students choose the frequency of support and how the Learning Adviser contacts them, whether that is by video call, phone, text, chat, or email.

Services are available 7 days a week (except on public holidays) between 3.30pm and 7.30pm (SGT).

India: 1 – 5pm
Indonesia: 2.30 – 6.30pm (JKT)
Thailand: 2.30 – 6pm
Malaysia: 3.30 – 7pm

About LINC Online Learning Support – The University of Auckland.

China Learning Centres

The CLCs have been established to provide students in China who are learning online with a campus experience and face-to-face learning support to enhance their student experience.

View more information about the China Learning Centres.

Learning coordinators provide supplementary learning support for University of Auckland students based at each CLC, providing four hours of student learning support per week to:

  • Assist students in their understanding of academic material.
  • Direct students’ enquiries to appropriate learning support services e.g., student support, Library or their subject coordinators.
  • Refer any questions about the University and its academic or administrative process to the discipline lead.

Learning coordinators do not deliver tutorials or lectures unless approved as an exception through the International Office.


A student of a China Learning Centre

University technology and access


Virtual Private Network (VPN)

Students should install the University’s new VPN service (Virtual Private Network) to their computer. This connects them to the University of Auckland campus network, enabling access to websites and systems that are otherwise restricted from offshore.



All students learn online through Canvas. This is where they communicate with their lecturer, watch lecture recordings, access course readings and do most of their learning.


Courses allocation

Learning coordinators are allocated to areas of study. The CLC campus manager has a copy of the courses allocated to each learning coordinator.

How to tell whether a course is undergraduate/bachelors or postgraduate

Course numbers tell you which level the course is, for example:

  • ENGGEN 131 or EDUC 123 are first-year courses for Bachelors degrees.
  • ENGGEN 224 or EDUC 234 are second-year courses for Bachelors degrees.
  • ENGGEN 315 or EDUC 336 are third-year courses for Bachelors degrees.
  • EDUC 716 or COMPSCI 758 are postgraduate (i.e., Masters) level courses.



FlexIT is an online service that gives students access to University software applications (e.g., Matlab) from any device, anywhere, at any time.


IT essentials

Libraries and Learning Services’ IT essentials page provides a range of IT services and support for students and staff.


Digital copies of course readings

Students will have a course reading list in Canvas. If the course readings are not available in digital form, staff or students can request a chapter or article. Read more about copyright and course material available for students studying remotely.


Inspera for digital online exams

Inspera Online Assessments is the University’s platform for delivering online examinations. Familiarise yourself with the platform and the protocols for students when sitting an exam. Please also ask your students to familiarise themselves with the platform in advance of their exam.

Information for students


Information for examiners

The following link provides information for examiners. Though Online Learning Support Advisers / Learning Coordinators are not expected to invigilate exams, nor provide support during exams, it is useful to understand how students can access support during exam time.

Page updated 28 October 2022

Do you find this page useful?

What do you think about this page? Is there something missing? For enquiries unrelated to this content, please visit the Staff Service Centre

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.